RETURN & EXCHANGE POLICY
CARBON SOURCE® / APPAREL
We want you to love what you wear. If something isn't quite right, we're here to help.
14-Day Returns
We accept returns on eligible apparel within 14 days of delivery.
To qualify for a return, items must be:
Unworn, unwashed, and in their original condition.
Free of stains, odors, damage, or signs of use.
Returned with original tags and packaging, where applicable.
Accompanied by proof of purchase.
How to Start a Return
To request a return, email contact@carbonsource.studio within 14 days of receiving your order.
Please include your order number, the item you'd like to return, and the reason for your request.
Once approved, we'll provide return instructions. Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your return, we'll notify you of its approval status.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your payment provider to process the refund after it has been issued.
Original shipping charges are nonrefundable unless the return is due to an error on our part.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returns sent without tracking.
Exchanges
Need a different size? Reach out to contact@carbonsource.studio within 14 days of delivery.
Exchanges are subject to product availability. Items must meet the same eligibility requirements as returns.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue.
We'll review the situation and work with you to make it right at no additional cost for an error on our part.
Non-Returnable Items
The following items are not eligible for discretionary returns:
Apparel marked as final sale at the time of purchase.
Customized or personalized items, unless defective or incorrect.
Items that have been worn, washed, altered, or damaged after delivery.
These exclusions do not limit any rights provided by applicable consumer protection laws.
Digital Products
This apparel return policy does not apply to Carbon Source digital assets, templates, or downloadable products. Please refer to our separate digital product terms.
Questions?
We're happy to help.
contact@carbonsource.studio
CARBON SOURCE®
Your Source for Better Design.
