Carbon Source

Effective Date: October 11, 2026
Website: https://www.carbonsource.studio/

1. Overview

At Carbon Source, we take pride in creating high-quality digital assets designed to make the creative process easier.

Due to the digital nature of our products and the ability to access or download files immediately after purchase, all digital product sales are generally final and non-refundable once access has been provided, except as otherwise outlined in this policy or required by applicable law.

We encourage customers to carefully review product descriptions, previews, included assets, software requirements, and licensing information before completing a purchase.

2. Digital Products Covered

This policy applies to digital products sold through Carbon Source, including but not limited to:

• Social media templates

• Email marketing templates

• Brand kits and design systems

• Figma templates and editable design files

• Digital mockups and creative assets

• Presentation and marketing templates

• Downloadable graphics and design resources

• Digital product bundles

• Other downloadable products introduced in the future

Because these products are delivered electronically, they cannot be physically returned.

3. All Sales Are Generally Final

Once a digital product has been delivered, downloaded, or made accessible, we generally do not offer refunds, returns, or exchanges for reasons including:

• Change of mind after purchase

• Accidental purchases that have already been accessed

• Failure to review the product description or requirements

• Lack of familiarity with the required software

• Purchasing a product that does not match a customer's personal design preferences, where it matches the advertised description

• No longer needing the purchased product

• Finding a similar product elsewhere

• Failure to use or customize the purchased files

This policy does not limit any refund, cancellation, or other consumer rights that cannot be excluded under applicable law.

4. Refund Exceptions

Although digital product sales are generally final, we understand that issues can occur.

Refunds, replacements, or other appropriate remedies may be provided in the following circumstances:

Duplicate Purchases

If you accidentally purchase the same digital product more than once, contact us with both order numbers so we can review the duplicate transaction.

Technical Issues

If a purchased file is corrupted, inaccessible, missing essential components, or otherwise unusable due to an issue with the delivered product, please contact us.

We will first attempt to resolve the issue by providing technical guidance, a corrected file, or a replacement download.

If the issue cannot reasonably be resolved, a refund or other appropriate remedy may be offered or provided as required by law.

Incorrect Product Delivery

If you receive a product different from the one you purchased, we will work to provide the correct product or an appropriate remedy.

Materially Inaccurate Product Description

If the delivered product materially differs from what was advertised at the time of purchase, please contact us with details so we can review and resolve the issue.

Unauthorized Transactions

If you believe a purchase was made without your authorization, please contact us promptly. We may direct you to your payment provider where appropriate.

5. How to Request a Refund or Support

If you experience an issue with your digital purchase, please contact us at:

Email: [INSERT SUPPORT EMAIL]

Include the following information:

• Full name

• Email address used at checkout

• Order number

• Product purchased

• Description of the issue

• Relevant screenshots or error messages, if available

We recommend contacting us within 14 days of purchase so we can investigate and resolve issues promptly.

This recommended timeframe does not limit any longer period provided by applicable law.

We aim to respond to customer support requests within 2–3 business days.

6. Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

Processing times depend on the payment provider and financial institution. Refunds may take approximately 5–10 business days to appear after they are issued, although actual timing may vary.

If a refund is granted, Carbon Source may revoke access to the refunded digital product and terminate the associated license, to the extent permitted by applicable law.

Following a full refund and license termination, customers must discontinue use of the product and delete retained copies unless otherwise required or permitted by law.

7. Software Compatibility

Some Carbon Source digital products require third-party software, including Figma or other design applications.

Customers are responsible for reviewing the stated software requirements before purchasing.

Carbon Source is not responsible for third-party software subscriptions, service interruptions, platform changes, or a customer's lack of experience using the required tools.

However, if a product does not function as expressly described or fails to meet applicable legal requirements, we will provide the remedies required by law.

8. Product Customization and Expectations

Our digital products are designed to be customizable starting points for creative projects.

Unless expressly stated in the product description, purchases do not include:

• Custom design services

• Personalized template modifications

• Individual brand strategy consultations

• Software training

• Installation or implementation services

• Ongoing design support

Variations in appearance resulting from customer modifications, third-party software settings, or device displays do not automatically qualify a product for a refund.

9. Product Updates and Changes

Carbon Source may update or improve digital products over time.

A purchase includes the product and any specific features or updates expressly described at the time of purchase.

Unless otherwise advertised, purchases do not guarantee lifetime updates, future product versions, or additional assets released after the original purchase.

10. Professional Services

This policy applies specifically to downloadable digital products.

Refunds, cancellations, deposits, and payment obligations related to Carbon Source's brand consulting, marketing, website design, and other professional services are governed by the applicable proposal, invoice, statement of work, or service agreement.

11. Consumer Rights

Nothing in this policy excludes, restricts, or modifies rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Customers in certain jurisdictions may have additional rights relating to digital content, including cancellation rights or remedies for defective or misdescribed products.

Where applicable law provides such rights, those requirements take precedence over any conflicting provision of this policy.

12. Changes to This Policy

Carbon Source may update this policy to reflect changes in our business, products, or legal requirements.

Any updates will be published on this page with a revised effective date.

The policy applicable to a completed purchase will generally be the version in effect at the time of purchase, subject to applicable law.

13. Contact Us

If you have questions about a digital product purchase or this policy, please contact:

Carbon Source
Website: https://www.carbonsource.studio/
Email: contact@carbonsource.studio
Business Location: Salt Lake City, Utah, United States